Refund policy

Tangible products refund policy

In case you get a defective item or you are not satisfied with a product, purchased on the Neoglory LLC website, during the first 180 days after purchase, it can be exchanged or refunded within 2-3 weeks after we receive and process your return. You do not need to return defective or damaged books and DVDs, unless it’s a global product issue that we need to inspect and/ or get back and return to the manufacturer in order to receive credit.

Take notice, shipping and handling fees are non-refundable. It is the responsibility of our customers to return shipping fees.

You can return the purchased at Neoglory LLC item if it does not correspond to its previous description, as there can be some errors or inaccurate information on the website.

Our users may discontinue any monthly membership program and cease incurring any further charges for these membership programs at any time (unless otherwise specified on the sales page or other written contract you have agreed to).

In order to improve our services and products we will be most grateful to you if you inform us about the reason(s) you are not completely satisfied with our product(s).

If you have any questions concerning our return policy you may contact our customer service department at Our staff will provide you with the necessary instructions. The instructions can be also included on the packing slip you receive with your order.

Intangible products rerefund policy

If you are not 100% satisfied with your purchase, within 60 days from the purchase date, we will fully refund the cost of your order.

Live seminars and consulting refund policy

The money back guarantee does not apply to live seminars. The customers should agree to be bound to the separate and distinct guarantee as outlined on the page which describes the event and links to these terms of use.

There are no refunds for coaching services and consultations once your consultant(s) or coach(es) has/have booked in their schedule a specific time. Consider this carefully before paying for such service on our web page. They have the right to charge for this service. We believe that this is fair, because in order to hold a consultation for you the consultant and/or coach may turn down other business.

Return address:
Russia, Krasnodar region, Krasnodar,
Krasnaya Str. 160, of.308,
zip code: 350000


  • Michael

    Reply Reply April 5, 2014

    I don’t have a computer and so I was wondering if your course can be downloaded to my Android phone? Thank you so much for your time.

  • Paul O'Hara

    Reply Reply March 26, 2016

    Was wondering with your 12 month program would it not be a good idea to send people a certificate to prove they are training in this system
    I have trained in systema for many years but wanted to go to the source that’s why I am happy with my on line training but I do think if going to sign up for twelve month course we should at least be a certificate to say we are studying cheers

  • Walter L. Campbell

    Reply Reply April 12, 2018

    I have many people interested in our system including the police department, but there is much confusion, and they need to know if i am indeed a member of your organization, i am sharing the system with many here but i must have certificate showing knowledge . two tears i have in kadochnikov. Thank you walter lee campbell

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